Question 1

Can I upload a picture from my gallery instead of taking a new photo?

Accepted Answer

Yes, you can. Tap on the Camera icon in the center of the bottom menu, then tap on the Gallery icon in the bottom-left corner of the screen. Allow Botan access to your photos and select a picture of your plant to scan. Note that you can grant limited access to your gallery. In this case, you’ll need to manually select which photos that the app can access.

Question 2

Does the plant scanner work with outdoor plants?

Accepted Answer

Yes, the Botan scanner identifies both houseplants and outdoor plants. Our database covers 30,000+ trees, shrubs, vines, herbs, grasses, ferns, succulents, and cacti. Just take a photo of an outdoor plant, wait 1-3 seconds, and get extensive information on it.

Question 3

How accurate is the plant recognition system?

Accepted Answer

Our automatic identification system provides 98% accuracy on the first attempt, giving you a plant’s common name, scientific name, and a detailed care plan.

Question 4

How to share my identification with others?

Accepted Answer

Go to My Plants, select the identified plant, tap on the More button, and choose Share. Choose the app and contact, and the link will be sent to the recipient via the selected messenger or social media app.

Question 5

Is there a plant care reminder option?

Accepted Answer

Yes, you can set care reminders for all or some of the plants you’ve already identified on Botan. Go to My Plants, tap on the Set Reminders button, and manage the upcoming notifications. Note that you’ll need to enable notifications in the app or in your phone's Settings.

Question 6

Can I use the app on Android?

Accepted Answer

Yes, the Android version of the app is officially available on Google Play. Open the store, type Botan in the search bar, select “Botan: Plant Identifier App”, and tap “Download.” Currently, the app requires 44 MB of free storage.

Question 7

Does the app work offline?

Accepted Answer

Botan works properly with a stable connection. If you are already on the app and the Internet connection drops, functionality will be limited. You’ll still be able to take a photo, but identification, analysis, expert recommendations, and other features will become available only after the connection is restored.

Question 8

What should I do if the app identifies the wrong plant?

Accepted Answer

Try to re-upload the photo and capture all the most distinctive features, including the stem, leaves, and flowers. Avoid busy backgrounds and ensure the lighting is natural. If it doesn’t help and you believe the result is still incorrect, contact support for a manual expert review.

Question 9

Does the database include rare or exotic plant species?

Accepted Answer

Yes, on Botan, you can find thousands of rare and exotic species, such as Bromelia humilis (dwarf bromelia), Tillandsia mooreana (Moore’s air plant), Trachyandra tortilis (ribbon succulent), and many more.

Question 10

Why does the scanner fail to recognize my plant?

Accepted Answer

It might be explained by a few reasons. The photo may be unclear, the plant may be too damaged, or it may be too rare or a new hybrid that hasn’t been added to our database yet. If re-uploading the photo doesn’t work, please contact Botan support, and we’ll help you correctly identify your plant.

Question 11

Can the app detect plant pests from a photo?

Accepted Answer

Yes, you can detect pests using Botan if they are visible in the photo or if there are common pest-related symptoms, such as yellowing leaves, holes or chewed leaf edges, discoloration of flowers or fruits, or mushy roots.

Question 12

What happens to my plant data if I change devices?

Accepted Answer

Your account information is stored on our servers. If you log in to your account on another device, for example, on an iPhone instead of an Android tablet, you’ll still have access to all your plants, care plans, and other features. No information will be lost.

Question 13

Is my plant collection saved automatically?

Accepted Answer

Yes, every plant you identify using Botan will be automatically added to your collection. You can manually manage your collection, rename or remove plants, and set and customize notifications for each of them.

Question 14

How do I delete my account?

Accepted Answer

You can cancel your subscription and remove the app if you are no longer interested in using Botan. If you want all your data permanently deleted, please reach out to support via the Contact Us form.

Question 15

Can I suggest adding new plants to the database?

Accepted Answer

Yes, if you notice that a specific plant could be added to our database, please contact our support. Go to Settings, tap on Contact Us, and tell us which plant you’d like to add. We’ll review your request as quickly as possible.

Question 16

Is the app available worldwide?

Accepted Answer

Yes, the app is available in most countries worldwide and has active user communities in 100+ countries, including the United States, Australia, Canada, the UK, Germany, and France. However, access may be restricted in specific countries, such as the Russian Federation and Belarus.

Question 17

Where can I send feedback?

Accepted Answer

You can send your feedback directly to us using the Contact Us feature, or leave a review on Google Play or the App Store.

Question 18

Is my payment information secure?

Accepted Answer

Your payment details are protected by app stores (Google Play, App Store) and our system. If you want to upgrade your subscription plan and make a payment, the store will process the transaction. Hence, we don’t access your financial details directly and can’t share or sell them to any third parties. You can cancel this subscription at any time. Also, any information shared with us in the app is protected with advanced data encryption tools, particularly SSL protocols. So, your payment and personal information are safe. For more details on how data is managed, check the Privacy Policy and Terms of Use.

Frequently Asked Questions

How to Use the App